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I will never forget when I applied for a visa to come to the United States. We stood in line and we finally got in to see the man who did the interview. He was an American consular official. His job was to ask questions and try to figure out whether we were going to do the work and then come back to India or try to stay in America. They judge by some secret formula. “We used to call it ‘the lottery’-you went and stood in line and it was a life lottery, because everything was dependent on it.” He did get the visa.

— P.V. Kannan, CEO and co-founder of Indian call center company. Chance/Globarlization  

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